Refund Policy

1. Free trial

All new subscriptions include a 7-day free trial. You will not be charged until the trial period ends. You may cancel at any time during the trial at no cost, via the Customer Portal in your profile.

2. EU 14-day right of withdrawal — important notice

If you are a consumer residing in the European Union, you generally have a 14-day right to withdraw from an online purchase without giving a reason. However, for digital services that begin immediately with your consent, this right may be waived once performance has started, provided you have expressly agreed to immediate access and acknowledged the loss of your withdrawal right.

Because FitWander's paid subscription only begins after your 7-day free trial, you retain full flexibility to cancel during the trial at no cost. If you explicitly request immediate paid access (bypassing the trial) or make active use of paid features after the trial converts to a paid subscription, you acknowledge that your statutory withdrawal right may no longer apply to that specific charge, to the extent permitted by applicable law.

3. Recurring charges after the trial

Once your trial ends (or if you choose a paid plan without a trial), your subscription renews automatically at the then-current price for your billing interval (monthly or annual) until you cancel.

4. Cancellations

You may cancel your subscription at any time via the Customer Portal. Cancellation stops future renewals; you retain access to paid features until the end of your current billing period. We do not provide prorated refunds for the unused portion of a billing period, except where required by applicable law.

5. Exceptional refunds

We may, at our discretion, issue a refund in cases of proven billing error, duplicate charges, or technical failure of the Service that materially prevented your use of it. Refund requests should be sent to coachvaly@yahoo.com within 14 days of the charge in question.

6. Contact

Billing questions: coachvaly@yahoo.com.